Troubleshooting
Fixes for the most common problems.
Check your spam or junk folder, and that the email address is spelled correctly. Codes can take a minute. After the countdown beside the boxes finishes, tap it to resend. Codes expire after an hour.
Tap Turn On on the message, or turn on Use AI For Imports in Settings. See Turn On AI Imports.
The video or page needs to name places, in its caption, on screen or out loud. Try a different post, a travel article, or screenshots of the places. Failed imports don't use your allowance.
Scroll to the end of the app row in the share sheet, tap More, and turn on Travelyfe. Restarting your device can help after installing.
Check both devices are online and signed in to the same account, then pull down to refresh (or press ⌘R). Changes made offline are sent when you reconnect.
Someone else saved a change while you were editing. Choose Keep My Changes or Use The Latest.
Make sure you're signed in to the same Travelyfe account, then tap Restore Purchases on the upgrade screen.
Approve the new browser from one that already opens your documents. See Documents.
Allow notifications for Travelyfe in your device settings, check All Notifications is on, and give the itinerary dates and the stop or booking a time.
Still stuck? Open Settings → Contact Support.